At UrbanBoxBD, customer satisfaction is our top priority. We aim to provide quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.
Eligibility for Returns
You may request a return under the following conditions:
- The product is damaged, defective, or incorrect
- The product is unused, unworn, and in its original packaging
- The return request is made within 7 days of receiving the product
- Original receipt or proof of purchase is provided
Certain items such as clearance products, personal care items, or customized products may not be eligible for return unless they arrive damaged or defective.
Return Process
To initiate a return:
- Contact our customer support with your order details
- Share clear images or videos of the product (if damaged or incorrect)
- After approval, return the product as instructed
Products sent back without prior approval may not be accepted.
Refund Policy
Once we receive and inspect the returned item:
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued via the original payment method or store credit
- Shipping charges are non-refundable unless the return is due to our error
Exchange Policy
We offer exchanges for damaged, defective, or wrong items, subject to product availability. If the item is out of stock, a refund will be issued instead.
Non-Returnable Items
The following items cannot be returned:
- Used or washed products
- Items without original packaging or tags
- Products damaged due to misuse or negligence
Contact Us
For any questions regarding refunds or returns, please contact our support team. We are always happy to assist and ensure a hassle-free experience.